Order FAQs

COLAMCO.com will do everything possible to keep you informed of your order via email. Your tracking number will be emailed to you once the item is shipped.

To track your order, first obtain your Tracking Number. Tracking numbers for each day's shipped orders are automatically emailed once the container is processed and scanned at the Carrier Central processing facility, up to 72 hours after shipment. Use this tracking number on the shipper's website or when contacting the shipper directly.

• FedEx: 1-800-GO-FEDEX www.fedex.com
• UPS: 1-800-PICK-UPS www.ups.com
• UPS Mail Innovations: 1-800-500-2224 www.ups-mi.com
• USPS: 1-800-ASK-USPS www.usps.com

For more answers to questions about shipping, see our Shipping FAQs.

COLAMCO.com order numbers are displayed on your onscreen confirmation page and in your order confirmation email.

Automated order processing continues in our various warehouses. Orders typically ship within one to two business days, though the exact shipment date cannot be guaranteed. Once shipped, delivery depends on the selected shipping method and the carrier's policies.

Yes, multi-item orders often ship separately from different warehouses. Shipping prices are based on single location shipping, but items may ship separately as explained in our shipping notification.

No, only a packing slip is included. Please reference your order confirmation, or email us to receive a copy of your invoice. Include your order number in email requests.

Credit Card Merchant rules prohibit us from changing orders, shipping methods, or addresses post-order to prevent fraud. We are legally required to deliver each order as placed to the exact address provided.

We will make every effort to cancel your order if requested, but if the item has shipped, cancellation may not be possible. If you wish to return an item, please complete the form at https://www.colamco.com/rma to request an RMA.

Answer all questions on our RMA page and submit your answers for approval.

During November and December, shipping volumes increase significantly, potentially causing delays. Here are our statistics for delivery rates in non-holiday months:

• UPS Mail Innovations: 96% delivery rate within 5 business days; 3.5% take up to 21 days; 0.5% require a shipping investigation and claim.
• UPS Ground: 95% delivery rate within 5 business days; 4.5% take up to 21 days; 0.5% require a shipping investigation and claim.
• FedEx Ground: 95% delivery rate within 5 business days; 4.5% take up to 21 days; 0.5% require a shipping investigation and claim.

All orders must be placed on www.colamco.com. Corporate customers with established trade credit may apply for a Net Terms account and purchase via Purchase Order.

If you did not receive a confirmation but clicked "Process My Order," it's likely our server received your order. Do NOT place the order again to avoid duplicates. Email customerservice@colamco.com to confirm.

We will keep you informed of your order via email. Your tracking number will be sent once the item is shipped.

Shopping cart issues may occur due to:

• Disabled cookies
• Incorrect computer clock settings
• Firewall restrictions
• Out-of-stock items or insufficient quantities
• Using an outdated browser

If issues persist, try restarting your computer or email us at customerservice@colamco.com.

This may be due to:

• Disabled cookies
• Incorrect computer clock settings
• Firewall restrictions
• Out-of-stock items or insufficient quantities
• Using an outdated browser

If issues persist, try restarting your computer or email customerservice@colamco.com.

No, modifications are not possible after order submission.

We prioritize security. All transactions are sent through our secure server and encrypted with 128-bit technology, ensuring your information is handled securely.

We respect your privacy and will not sell or release your information. Emails from COLAMCO.com will only pertain to your order or requested information.

We do not offer price matching.

No, we only offer an online catalog at www.colamco.com.

Corporate customers with established trade credit can apply for a Net Terms account and purchase via Purchase Order.

We collect sales taxes for certain states. If you are tax-exempt, please email or fax your sales tax certificate. Note that we cannot waive sales tax for Massachusetts.