About the Extreme Networks ExtremeWorks PremierPLUS Onsite Service - 1 Year - Service
PremierPLUS Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
ExtremeWorks PremierPLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with onsite labor for Covered Products (as definedherein)accordingto levels ofpurchase. In addition, customers are entitled to the Extreme Networks ManagedServices Gateway for realtimeaccess tonetwork health, performanceand security issues,saved configurations, an inventory database, and standardized network reports. A designated managedservicesaccount manager will be assigned, and scheduled review sessions held. The ExtremeWorks PremierPLUS - Onsite service is designed to identify potentially critical network situations and takeactions beforetheybecomebusiness disruptions.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned toevaluateandtakeaction to restorenormal service operations. (Installing Operational Software update or upgrade, arranging for an onsite parts replacement, apply configuration setting, etc.)