In an era when agility and security are paramount, the Fortinet FortiCare Elite Service is the ultimate solution for businesses seeking optimal protection, availability, and performance.
As an industry leader, Fortinet is committed to your success. The FortiCare Elite Service, tailored specifically for Fortinet products, protects and optimizes your infrastructure for peak efficiency.
With a global network of support centers, FortiCare Elite keeps your systems running smoothly, empowering your business to thrive in a dynamic environment.
Service Overview
This top-tier support delivers unparalleled assistance to organizations, with round-the-clock availability every day of the year. Enjoy swift response times and specialized guidance to meet your support needs effectively.
FortiCare Elite is ideal for organizations that require faster response times to meet business demands. It's also perfect for companies needing long-term firmware support, flexibility to upgrade to Priority RMA, and customers who prefer a single portal to monitor device and security health.
FortiCare Elite also offers 18 months of Extended End of Engineering support making it particularly suitable for organizations seeking reliability and stability. This extended support includes additional quality assurance testing, allowing users more time to plan, prepare, and validate their next software upgrade.
In addition, it also provides access to the FortiCare Elite portal that provides information that can be used to optimize your network performance and elevate your security posture through a proactive approach. This extra layer of advanced monitoring ensures that potential issues are identified and addressed before they become critical issues.