| Remote problem diagnosis and support: HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. Repair center services:For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials. Pick-up by HP:An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility. Return shipment:An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment. Standard business hours coverage:Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Accidental Damage Protection:HP Accidental Damage Protection helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. |