HP Care Pack Hardware Support - 3 Year

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

4-hour on-site response 24x7x365:

• For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged
• Service is available around-the-clock every day, including all holidays
• HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialised expertise from HP and selected third-parties