HP Care Pack Hardware Support with Defective Media Retention - 5 Year

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day on-site response:

• For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged, if this time falls within your contracted service window
• HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties