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HP Inc

HP Care Pack - 3 Year

$200.00
$186.74 SAVE $13.26

Nothing ships for this item. You'll receive it once your order is processed for fulfillment.

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Secure checkoutISO 9001:2015 and CMMC certifiedFamily owned since 1982

Free shipping on most items when you spend $100 or more.

Real people answer: chat with us, email customerservice@colamco.com, or call 1-800-692-8757, Monday to Friday, 8am to 5pm EST.

Secure checkoutISO 9001:2015 and CMMC certifiedFamily owned since 1982

Free shipping on most items when you spend $100 or more.

Real people answer: chat with us, email customerservice@colamco.com, or call 1-800-692-8757, Monday to Friday, 8am to 5pm EST.

Overview

This HP Service Plan continues coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware repairs during the extended coverage period.

Technical specifications

General Information

Manufacturer HP Inc.
Manufacturer Part Number UM963E
Manufacturer Website Address http://www.hp.com
Brand Name HP
Service Name Care Pack
Product Type Service

Service Information

Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Details
  • When experiencing a problem, the customer must first place a call to a designated support telephone number
  • HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
  • Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP
  • HP will then work with the customer remotely to isolate the hardware problem
  • If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
  • HP will provide HP supported parts and materials necessary to return the hardware product to operating condition
  • HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them
  • HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP
  • An HP authorized courier will return the repaired or replaced product to the customer's location
Provided Support Phone SupportRemote Diagnosis
Service Response Time 7 Business Day
Service Location Service Depot
Service Duration 3 Year
Product Supported
  • HP Pavilion dv4-1400 Entertainment Notebook PC series
  • HP Pavilion dm3-1000 Entertainment Notebook PC series
  • HP Pavilion dv6-1300 Entertainment Notebook PC series
  • HP Pavilion dv4-2000 Entertainment Notebook PC series
  • HP Pavilion dv4-2100 Entertainment Notebook PC series
  • HP Pavilion dv7-3100 Entertainment Notebook PC series
  • HP Pavilion dv6-1200 Entertainment Notebook PC series
  • HP G5000 Notebook PC series
  • HP Pavilion dv7-2200 Entertainment Notebook PC series
  • HP Pavilion dm1-1000 Entertainment Notebook PC series
  • HP G71-300 Notebook PC series
  • HP Pavilion dm3-1100 Entertainment Notebook PC series
  • HP Pavilion dv4-1300 Entertainment Notebook PC series
Region Availability
  • All response times apply only to sites located within 100 miles or 160km of an HP designated support hub
  • Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge
  • If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply

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Shipping and returns

This item is delivered electronically. Nothing ships, and no shipping charge applies - you'll receive it once your order is processed for fulfillment.

Need to send it back? Start a return online with a Request RMA and our team will take care of you. Keep the original packaging. Items must be returned in the condition received.

Questions about shipping or returns? Chat with us, email customerservice@colamco.com, or call 1-800-692-8757, Monday to Friday, 8am to 5pm EST.