HP Care Pack Pick-Up & Return Service with Accidental Damage Protection - 1 Year

Remote problem diagnosis and support:

• HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution

Repair centre services:

• For issues that cannot be resolved remotely, an HP-authorised representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
• Your coverage includes all required parts and materials

Pick-up by HP:

• An HP-authorised courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility

Return shipment:

• An HP-authorised courier returns the repaired or replaced equipment to your location
• Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
• You may request accelerated delivery for the actual additional cost of the shipment

Standard business hours coverage:

• Service is available 8.00am - 5.00pm Monday to Friday, excluding holidays

Accidental Damage Protection:

• Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage
• Your unit may have to be repaired or replaced at an HP-designated location, as not all replacement parts may be available locally