What is the return policy?
No returns will be accepted without prior authorization and a valid COLAMCO Return Merchandise Authorization (RMA) number. RMA numbers issued by COLAMCO are good for 20 business days only, and COLAMCO must receive product within that time. RMA numbers cannot be extended or re-issued.
COLAMCO does not provide shipping labels on non-defective, non-damaged items. Clearly mark the address label of each package being returned with the RMA number. Do not write on the manufacturer's box. All COLAMCO return policies are as stated here unless otherwise governed by manufacturer policy, and are subject to change without prior notice.
How long do I have to return the product?
All new products can be returned to COLAMCO within 30 days of the purchase date. Refurbished products must be returned directly to the manufacturer.
Do you take everything back?
COLAMCO makes its best attempt to take back all products. Items must be in resalable condition and include everything in the original package. There are some cases where we cannot take a product back:
Software, downloaded material and flash memory products - in these cases we do not take it back, for the protection of our customers' data.
Refurbished items, which come with a limited warranty directly through the manufacturer - in most cases 90 days. Returns for refurbished items are handled directly through the manufacturer, following the warranty directions in the original shipping documentation.
Do you charge restocking fees?
In some cases we may charge a restocking fee of 20%. Examples include heavyweight or oversized items, items that are opened, cases where the manufacturer will charge us to return the product, items that were incorrectly purchased, and items that cannot be returned to the manufacturer.
What about defective product?
COLAMCO may ask that you resolve the defective product with the manufacturer. In most cases we can work with the manufacturer on your behalf.
What should I do if an item is delivered damaged?
If the item has obvious shipping damage, tell the driver immediately that you do not want to receive the package. If a damaged package was left, or someone else signed for it, there is a grace period of around three days to file the damage claim. If a package looks suspiciously damaged you can ask the driver to wait while you open it, and refuse it if the contents are damaged.
Obtain a control number from the shipper and email us at returns@colamco.com. If the item appears to be damaged straight from the manufacturer, email returns@colamco.com as well. Always get the shipper's damaged-package control number for your claim.
What is my order number, and where do I find it?
It is the transaction identifier assigned by the website you purchased on. It is shown on your on-screen confirmation page and in your order confirmation email. Customer service can look it up for you, but you will need key details of the order - the email address used, the item purchased, the shipping information and so on.
What happens after I submit this form?
Our customer service team reviews your request and contacts you with a status on your return.
When can I expect my refund?
A refund transfers funds from COLAMCO back to your bank and then to your card. Your bank may take a couple of days to deposit those funds, so a small delay is normal. If you do not see the refund on your statement, contact your card issuer directly to locate it.